Returns and Refunds
The moment you receive your goods could you please examine them for damages or defects. If you find anything wrong with the goods contact us immediately on 07821 126 685 or email at [email protected] and we will exchange them free of charge.
Before we can offer any refund or exchange we must receive a copy of your original invoice/receipt that you received. You can send this by post or email. If you do not have your invoice/receipt your right for a replacement or refund will be affected.
Your replacement good will be sent our within 7 days. If you are not satisfied with the goods for any reason, you can return them within 7 days of receipt of the goods. NOTE: We must receive the goods in the same condition as sent or your right for a refund will be affected. If the goods are returned in PERFECT condition complete with packaging you will then receive a refund within 30 days. If you cancel your order more than 24 hours after placing your order there will be a charge of 10% to cover handling and administration. In most cases we will collect the goods from you for a small charge of around 15% of your order, but you may be asked to return the goods yourself back to our premises. If this is the case it is in the buyer’s best interest to take out insurance. If the goods are returned with any damage the right for refund will be affected.
If you need your product exchanging because you placed your order incorrectly there will be a standard charge of 15% of your order to rectify the problem.
Any refund given will be credited to the card or PayPal account that is was taken from.
If you cancel your order more than 24 hours after placing your order there will be a charge of 10% to cover handling and administration.
We have the right to cancel and change the dates and times of any competitions that we run. Any competition giveaway has no monetary value and may not be transferred to another person without permission of the instructor of Wing Chun Halesowen.